Phone. 1300 942 068 Mon-Fri, 8am-7pm (AEST), Sat, 9am-3pm (AEST) Live Chat. Chat now. Make a digital enquiry. Send and track your digital enquiries via the MyENGIE Help Centre. Please note, you will need to register for MyENGIE if you have not already. Send us a document or form. Send us a document or form. Interpreter. 1300 408 265. You can contact Simply Energy by phone, email, or live chat. The general Simply Energy contact number is: 13 88 08. The Residential Sales phone number is 1300 209 924 and is available from 8am-7pm, Monday to Friday and from 9am-3pm on Saturdays.
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Contact us. Drop us a line and we’ll get back to you as soon we can, or give us a call, during business hours, on the number below. Not happy? We’d like to hear from you. If you’d like to lodge a complaint or give us any feedback at all, please contact us directly on 0800 100 249 or [email protected].. Customer service. 7,649 Simply Energy customers (2%) made complaints against the company in 2021-22. 75% of calls are answered within 30 seconds. The average wait time is 41 seconds when calling customer service, which has more than halved since our 2020-21 survey.
